If your recordings fail or you get an error message which says “Sky+ playback and recording unavailable”, again it’s usually nothing serious and a few simple steps could soon resolve the issue. Usually this is a problem with the HDD (hard drive) which can be easily resolved by doing a “planner rebuild” (which reorganises the files and folders on the hard drive and makes it run smoother).

Sky Not Recording? Try A Planner Rebuild for SKY+

• Press ‘Services’ on the remote.
• Press ‘4’ (System setup) Press ‘0’ then ‘1’ then select (This is the hidden menu)
• Press ‘7’ for SKY+ Planner Rebuild
• A message should appear saying ‘this will take a few minutes to complete’.
• Wait 5 minutes and then record a programme for 30 minutes to see if it has worked.

Sky Not Recording? Try A Planner Rebuild for SKY+ HD

• Press ‘services’ on the remote.
• Press ‘right arrow’ to get to settings.
• Press ‘down arrow’ to highlight ‘picture’ in yellow.
• Press ‘0’ then ‘1’ then select (This is the hidden menu).
• Scroll with ‘left arrow’ to the ‘Planner Rebuild’ tab and press select.
• A message should appear saying ‘this will take a few minutes to complete’.
• Wait 5 mins and then record a programme for 30 mins to see if it has worked.

If these fail to resolve your issue it could be down to f connectors, cabling or similar and we would advise you to call and book an engineer in this instance. Also you can check out some solutions Sky have to offer by Clicking Here.